Last Updated: December 15, 2024

This Privacy Policy describes how Coyle's Creations (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from coylescreations.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Take a moment to review this Privacy Policy. By using our Services, you’re agreeing to how we collect, use, and share your information as outlined below. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Privacy Policy Overview

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This data helps us analyze trends, improve website functionality, personalize your experience, and better understand how users engage with our Site. To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, "Third Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and other related functionalities.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, such as unauthorized account access, payment fraud, identity theft, or suspicious transactions. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you and to maintain our business relationship.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify’s Cookie Policy. We use Cookies to power and improve our Site and Services, to run analytics, and to better understand user interaction with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Blocking Cookies may negatively impact your user experience and limit functionality, such as remembering items in your cart, saving preferences, or enabling certain features on the Site.

How We Disclose Personal Information

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information	Business and marketing partners
Commercial information such as order information, shopping information, and customer support information	Affiliates
Internet or other similar network activity, such as Usage Data	Vendors and marketing partners
Geolocation data such as locations determined by an IP address or other technical measures	Vendors and analytics providers

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

Category of Personal Information	Categories of Recipients
Identifiers such as name, email address, and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances include:

• With vendors or third parties who perform services on our behalf (e.g., payment processors, fulfillment partners, customer support providers).

• With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their privacy notices.

• With our affiliates in our legitimate interests to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy.

• To comply with legal obligations or to protect our rights or the rights of others.

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no security measures are perfect, and we cannot guarantee "perfect security."

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. For example, order information may be retained for up to seven years to comply with tax and accounting requirements, while account data may be retained until you request deletion.

Your Rights

Depending on where you live, you may have rights such as:

• Right to Access/Know: Request access to personal information we hold about you.

• Right to Delete: Request that we delete personal information we maintain about you.

• Right to Correct: Request corrections to inaccurate personal information.

• Right of Portability: Request a copy of personal information we hold about you.

• Restriction of Processing: Request we stop processing personal information.

• Withdrawal of Consent: Withdraw consent for certain processing activities.

You may exercise these rights by contacting us at the details provided below. We will not discriminate against you for exercising these rights.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Coyle's Creations
Email: info@coylescreations.com
Phone: (307) 660-1180